I checked online for Goodwill's return policy and was happy to see it included in store credit! I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. Tried to use the card at a different Goodwill and was told it wasn't valid at this store. It will make me feel I want shopping more Lol. If the holiday falls on the weekend, it is observed either Friday or Monday, please call ahead if you are unsure. I've gone to the goodwill in the last 5 days 3 days of the 5 and I tried to return something yesterday and the manager Does Publix Take EBT? I purchased a rather large item yesterday. So yeah I get the whole as is thing but I did everything I could to make sure it worked ok and do your sticker not inspect things?? Today I was going to buy a ps3 for 80$ complete trash it didn't work. Wow so greedy and irrespensible. should be ABLE Customer got good price stuffs and people and get jobs and education. Hiring Events. Goodwill-Easter Seals Minnesota is a 501(c)(3) non-profit organization that envisions a world where everyone experiences the power of work. I know one thing they need to have a thing up in the store say that. I will be cancelling the purchase with my bank and contacting a lawyer. All rights reserved. It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. They are losing nothing!!!!!! We've purchased furniture there, as well. So they will accept clothes for profit but not refund to loyal customers? Went back to the Store returned the item and the Manager fid nit gave my money back. Now! I want to let you know that each and every one of you are all my biggest 0's(zeros) !!! They state very clearly that you wont get your money back as money but be able to use it for something else in the store. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. It's a recycle business. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. I have never had this experience before! I did notvrealuze you no longer did a credit card return. What a joke the way you guys are using that cover name for your proceedings. I promise you that!! I was issued an instore credit card for some items I returned. You get a discount coupon when you donate. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. Like others are saying. I was not able to get store credit unlike their own store policy states. Changing your return policy draws a line in the sand--whether GW is a nonprofit or a retail business. Required fields are marked *. Brought it home but it did not fit my iPad. Hope the can take back the shirt (I didn't try on) and the fake Philip Lim bag. New return policy stinks , store credit only , Really !!! BUT I did personally go back to the store in the allotted 24 hours and ask for a manager and explained what happened. Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! It's not a return if you're just giving me my money back for something I didn't get to begin with. Spoke to a woman who acted as a manager. If there isbany problem I have 7 days with the receipt to return and be refunded.Got home and the Tv is not working. If you are unhappy or not completely satisfied with a product you purchased from Goodwill, then you can return it. I then asked if I could get store credit and she said they don't do that. Hi, I happened to look at the receopt, and it said "All sales final". I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. You now give a gift card. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that I can buy new across the street at Freddy's and be able to try it on and be able to return. Purchased a speck folio case from Goodwill in Anaheim on Lincoln. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. All other sales are final. You'll never see another penny from me ever ever again ! I Will Also Not Be Shopping At Any Goodwill Due To Their Selfish Money Hungry Ways. Returned an item at the West Covina store on the corner of Amar and Azusa. They are not about helping people find jobs it's about corporate greed!!! Concerned, I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. And there wasn't. Also you can sell used shoes but can't exchange them. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. In order to ensure that there is always room for different items to be stocked, merchandise is removed from the store if it has not sold within 4 weeks. Merchandise is sold in lots to the highest bidder. I asked them why I couldn't get it for $1.99. They can't test everything and I understand that but if it doesn't work, its not my fault either. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. There is no special equipment needed to test a set of headphones. and so I proceeded with my shopping after getting my in store credit and the manager came and found me to let me know in a very rude way I thought that if I was to return anything there ever again I would be 86 from the store because none of that stuff was bought there because it wasn't double marked I purchased 4 more shirts that night and low and behold look at that they're not double marked either so I'm going to be going into day to purchase some items ones that ive find items that are not double marked. The actual refunds cannot exceed the original price of the products, but the goodwill refund can. I also noticed that your prices are beyond ridiculous but even more or the same as new. Thwy should make that clear when you are first purchasing. Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. Add me to the list of people who will no longer support Goodwill for their bad business practices. This is frustrating please change it back. Goodwill Industries of Northwest North Carolina is a nonprofit organization that has served the community since 1926. However, the store will only exchange a product if you receive a damaged product. I then have the next couple of weeks (at my G'will store) to look for something else to buy. I was told there was a three 3 day limit in their return policy. Oh and they wouldn't give me my receipt back. I assumed I could return it. Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. The return policy was part of special customer service & treating customers who may not have options with dignity. Dragging my whole family shopping with me is not an option. If He/She is mad the prices are marked up. Now I'm out that money and buying another one will be that much harder. I need the receipt for my credit card records. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. I knew if he has to follow policy, just please do not show the words and action that you did not care about customers' money. You buy something there in good faith it works. Source: IRS Donating Guidelines Electrical equipments in. You All Have Nothing To Lose And Everything To Gain. Donate Stuff Gifts of Money Become a Partner Shop Goodwill in Paris tax is the biggest ripoff I have seen they sell way overpriced items u can buy new in stores for same or less in original store they came from . However, the whole refund is made in form of their gift card. It just doesn't seem right that they come out ahead over my misfortune. Items must be returned to the location where they were purchased within 14 days. What's the difference?? My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. Now My sister has returned home and will be stuck with clothing that may not fit. First bedsheet bought was $11.99, found out that the correct size was worth $19.99 and expected to pay the difference but was informed that Goodwill Orange's policy is different from Goodwill's policy, really laughable and ridiculous. It's all about making money for CEO and upper management and not to help the struggling people it portrays. I tried to return clothes (with receipt and tags intact) the next day and they said no returns, not even for store credit. The sad part is now the prices on the used items are now higher than a brand new one at Wal-Mart and other places. The CDC has lifted the mask mandate for fully vaccinated individuals, as has the governor of MN and most recently the mayor of Minneapolis. Is this a new across-the-board policy, or couid it simply be a result of the grasping nature of this particular franchisee (whose prices seem ridiculously high anyway)? Most follow the policy stated on this page, but not so with the Sacramento stores. Great Job Lumberton NJ store in working things out for this customer. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. Some of the Goodwill covid-19 updates are provided below. Here's my suggestion of what you can do when you return and item an have a credit slip. Wore one pair one time and they fell apart. The return policy at Goodwill is pretty stringent. And he told me it was my choice to buy it. I brought it back and was told that I would only be able to get in store credit. I don't understand why you can return clothes but nothing else. Tax ID 94-1254638. We have a hospice that sells and takes donations - they will be my #1 go to for donations and purchases. Required: Calculate the amount of deferred consideration to be recognised at 31 March 20X6 and explain how the unwinding of any discount should be accounted for. Its hard to say no thank you to a donation when those donations help to fund Goodwill programs. I brought them back the same day. Learn How Donate Donations of all kinds bring meaningful change to the environment, individuals, and our community. Primarily, the new tax law practically doubles the standard tax deduction for most filers, which will make it a more attractive option to more Americans. Wtf . When I got home with 8 pair of pants that should have fit my son according to the manufactures tag, I was very surprised that not a single pair fit. I will not shop there or donate any longer. Also, I have seen so many clothing items with broken buttons and zippers and the worst is dirty clothing. I was like yeah I know, figured that returns were like any other store of at least 30 days. But it seems no one does it. The U.S. Internal Revenue Service requires you to value your donation when filing your return. I felt so offended I didn't know how to react. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. We are recognized nationally as one of the most efficient charities . So if you have questions like can you return things to Goodwill? 2/25/2023. They refused saying they are not doing returns now and would not take them back in the future. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. The store say no returns unless it is electronics. the good will in Fayetteville Tennessee has stated as of January they are no longer doing exchanges of any kind. Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. I went to return an item and the cashier had told me that it's been more than 7 days of the purchase. Prices higher than new items at other stores :/, i bought 19 refridgerators at 6pm for $65 i payed cash i told them i was not gonna be able to pick them up til the next day. DONATE STUFF. Hang on to this receipt - at the end of the year, you can claim a tax deduction for clothing and household items that are in good condition. Answer was "No" buy as is. The lady said the items did not match the receipt. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. 4123-17-58 of the Ohio Administrative Code Employers Subject to Federal (DOT/FMCSA) Testing Requirements . If you are not going to allow people to try things on, you should at LEAST allow an exchange. Trying to buy something in the store to replace it I paid seven dollars for two make up brushes. Not my problem, but I had enough by that point. Unfortunately, Some of the new pieces I did buy did not fit. Quickly move out of the way when you hear "Cart moving.". I had literally just been to Target, which is across the street, and all of the dressing rooms there were open. The customer expected it to work. Frequently Asked Questions Thank you for shopping at Goodwill's network of 19 stores and boutiques in the Greater Cincinnati area. Add to that the fact that a local store told me that because they are a "private company," they don't have to comply with the ADA regarding disability accommodations. I guess it works differently when you purchase online. Save my name, email, and website in this browser for the next time I comment. Their return policy is non-existent, it's a exchange policy instead. Find a Job; Goodwill Career & Technical Academy; The Goodwill Excel Center; Opportunities for Young Adults; Internship Opportunities; Fatherhood Works; Indeed and Goodwill; Business . At least they were half price so I only paid $4.99 each but I'll never buy electronics from goodwill again. All other items SOLD AS IS. The refusal to give a refund on items returned within a 7 day period is infuriating. Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. It doesnt take long to simply test the items you're selling to ensure that they are at least functional. Eighty-five cents of each dollar that goes into the cash registers is used to pay for programs that help people right here in the Greater Cincinnati community. Please include this important piece of information in your return policy on line. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-3','ezslot_6',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-3','ezslot_7',101,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0_1'); .medrectangle-3-multi-101{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. They refuse to give me my money back! Goodwill will also not accept your return if you remove the tags from the items. When I tried to explain I only wanted an in-store credit she cut me off and said no returns that I had to talk to the manager I went to go find said manager and I could not find them anywhere. No refunds. An appropriate discount rate for use is 6%. I'd hate to think it's intentional. The clerk said they had to be returned to the same store. I then asked for a store credit voucher to go to another store and they refused. Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away.